Harald Hafner (Marketing)

Special Competencies:

Train-the-Trainer certificate e-Learning

Supervisor diploma in thesis coaching

LENA (constructivistic learning) diploma

More than 40 years of experience in the Hospitality & Tourism Industry, lecturer for marketing since 1990.

Own marketing consultancy „hotmama“ (hospitality & tourism marketing management) founded in 1992. 


Personal Statement:

Working with people is one of my passions and this is why I have chosen to work in the hospitality industry. Lecturing at ITM is special and exciting due to international audience, allowing me to learn from various cultures and backgrounds


Relevance of subject:

The marketing course within the ITM-Programme serves a core purpose namely to propose customer orientation and learn/gain social techniques to effectively and efficiently market goods.


Personal Homepage https://www.hotmama.at/en/

René Schmid (Applied IT)

Special Competencies:

Business Informatics & Finance at Fachhochschule Wiener Neustadt

MA in Business Education at Wirtschaftsuniversität Wien (Vienna University of Economics)

More than 15 years working experience in finance and controlling departments at international companies. From 2011 to 2018 responsible as Chief Financial Officer for the German Group ACO in the regions East Europe and China.


Personal Statement:

Hospitality will remain one of the most important future markets. But for me hospitality training also means working on an individual attitude. As a teacher you have the privilege to see this visible changes of your students and to contribute shaping the next generation.


Relevance of subject:

Nowadays Applied IT is essential for managing our daily challenges in an efficient way. 

As a lecturer for Applied IT I am happy that I can introduce essential IT tools to our students for both – their professional success and their private life.

Andreas Vögl (Quality First Management)

Special Competencies:

World´s Best Hotel (Conde Nast Traveller) *****Hotel IMPERIAL, Vienna, under my management

Hotelier of the Year Austria (Gault & Millau), Diploma in Austrian Hotelier

Chartered Management Consultant, PG Studies Cornell University, Ithaca

More than 45 years of unique experience and competence in International Hotel & Tourism Management (25 years) and Consulting (20 years) - strategic and operational.

Years long member of the Austrian national Hotel Classification/Grading Committee, numerous reviews of national and international hotels and tourism operations.

Developer of Europe´s first Hotel Quality Assurance Workshop Play: “Diamondfever”.


Personal Statement:

My credo says it all: “It all happens at the sharp end of the business – the moment of truth..!”


Relevance of subject:

QUALITY (Be it Soft – or Hardware, for Strategy as well as Operation) is a critical success factor for the entire Hotel & Tourism Industry

This lecture is unique in Europe and taught there only at the ITM COLLEGE.


Personal Homepage: https://www.voegl.at/

Hans Stickler (Service Organisation; Food & Beverage Management)

Special Competencies:

Long time author of numerous reference books and textbooks for the hospitality industry both in German and English

Educational assignments at home and abroad

Certified trainer and coach with focus on service excellence


Personal Statement:

Restaurant Service is my passion. To be of service means to provide undivided attention to each guest. My ambition is to assist students in developing the right attitude as well as the required professional skills.


Relevance of subject:

Great hospitality makes the difference. Creating a truly memorable dining experience sets us apart from others. The world of beverages is a varied one. Understanding and appreciating wines in particular among other beverages is a great asset in the field of Tourism and Hospitality. It can prove to be valuable both in business and private life.

Christina Grasl (German, Faculty)

Special Competencies:

Language studies at the University of Vienna (French, Geography and Economics)

German for Foreigners: Specialization in Language Training & Basic Education for adults

Licence in testing the exams of OSD (Österreichisches Sprachdiplom) and ÖIF (Österreichischer Integrationsfonds).


Personal Statement:

“Education is the most powerful weapon which you can use to change the world.” (Nelson Mandela)


Relevance of subjects:

As German is the official language in Austria, our College programme has a strong focus on this language, which is spoken by more than 90 million people in central Europe – Austria, Germany and Switzerland.  The aim of my German course is to develop a better understanding of the German language and Austrian Culture in general, as well as to improve linguistic skills specially referred to tourism and hospitality industry.

Manuela Wallner (Art & Culture Tourism, Faculty)

Special Competencies:

Master of Art in Arthistory, Universität Wien

Cultural Management Diploma, Institut für Kulturkonzepte Wien          

Tourguide Diploma, Reiseleiterakademie Wien 

Lived abroad in different countries and various international travel experiences


Personal Statement:

“A mind cannot be independent of culture” Lev Vygotsky


Relevance of subject:

Understanding the variety and differences of other cultures is a vital part of tourism. Cultural difficulties happen on a daily basis within the hospitality industry, this is why the students need to develop a feeling of emphasis towards other cultures and behaviours.

Dominique Ruscheinsky (Accounting, Practical Training, Hotel and Resort Management, Nutrition, Business Administration and Economics)

Special Competencies:

BA in International Hospitality Management, Northern Arizona University, AZ, USA

BA in International Hospitality Management, IUBH, Germany

Educational Studies, University of Regensburg, Germany

Master Studies Education, Pädagogische Hochschule Baden

Work experience


Personal Statement:

“The only place success comes before work is in the dictionary” (Vince Lombardi)


Relevance of subjects:

Teaching a majority of basic and advanced lectures helps to give the students a wide overview what working within the hospitality industry is about and how the different departments are connected to each other.

Jennifer Beck (Spanish)

Special Competencies:

Master of Philology in Romance languages ​​and literature, University of Vienna

Certificate course for language course instructors, VÖV Wien und Salzburg

Teaching experience: spanish trainer in the Community College (VHS), Baden 


Personal Statement:

"Every new language is like an open window that shows a new view of the world and expands your attitude towards life." (Frank Harris)


Relevance of subject:

Spanish is the second most spoken language in the world, it opens up access to many countries. Therefore I think that it will be a big advantage for the students to master this language in the tourism industry. Furthermore by learning the language, the students also learn a lot about the culture and the people of the hispanic cultural area. Multilingualism widens cultural, social and economic horizons and enables conflict-free, understanding cooperation between people from different cultures and nation.

Judy Smetana (Human Resource Management)

Special Competencies:

Master of Arts in History and Slavic Studies, Universität Wien

Master of Business Administration, Webster University

Ph.D., Education and Human Resource Studies, Organizational Performance & Change, Colorado State Univ

Professional Certified Coach, PCC, International Coaching Federation & Fielding Graduate University

Senior Certified Professional, SHRM-SCP, Society of Human Resource Management

Immunity to Change Facilitator, Dare to Lead Facilitator


Personal Statement:

“Opportunities to find deeper powers within ourselves come when life seems most challenging.”

Joseph Campbell  

“Great spirits have always encountered violent opposition from mediocre minds.” Albert Einstein


Relevance of subject:

Developing organizations that engage their employees, that foster innovation and creativity, and that are dedicated to developing leadership is what OD [Organization Development] and HRD [Human Resource Development] strive to achieve.

Hannes Pinter (Accounting & Controlling)

Special Competencies:

MA in Economics, Wirtschaftsuniversität Wien (Vienna University of Economics)

Various positions in controlling, accounting and finance in an international oil company


Personal Statement:

Don’t be scared by Accounting & Controlling - It is not rocket science!


Relevance of subject:

Controlling has become one of the fundamentals for understanding and managing your business. Everyone who wants to play an active part in business life should have basic skills in accounting and understand how controllers work.

Karin Herbeck (German Advanced)

Special Competencies:

Master of Philology in German Studies and Ethnology at the University of Vienna

Literacy and German as a foreign language Teacher

Diploma as Dyslexia Coach

Certified Examiner with ÖSD International Language Diploma, level A1 to C1

Many years of practice as a teacher and examiner for the German language

Personal Statement:

Education is the way to freedom of thoughts.


Relevance of subject:

German is the first living foreign language in ITM-College. At the end of the training, a diploma examination must be completed in this subject, so a profound teaching is vital.

Oliver Kitz (Hotel & Event Management)

Special Competencies:

Master of Art in History and English

Graduate of the Diplomatic Academy of Vienna

Professor h.c. at the IMC Krems.

Over 30 Years of experience in the event business (Austrian National Tourist Office, Casinos Austria)

Member of the board of emba-Event Marketing Board Austria, Father of the Austrian Event Hall of Fame

Member of the jury for the Austrian Event Award


Personal Statement:

„Be the change that you wish to see in world”   Mahatma Ghandi


Relevance of subject:

Understanding the manifold world of Event Management is a necessity for a career in tourism today.

The employment of events is omnipresent in modern marketing. Events, also called live marketing, are up to date communication tools to understand and influence defined target markets. Events kindle emotions and trigger all senses. An ideal tool to make customers to fans!

Marc De Schuster (BA & Economics, Law, Tourism Geo & Travel Agency Management, Kitchen Organisation)

Special Competencies:

BA in Tourism & Hospitality Management, Strathclyde University

ITM College Diploma

TEFL & professional language instructor

CEO of Valhalla Linguistics GmbH

© 2019 ITM College GmbH

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